Return and Refund Policy

Last updated: November 11, 2026

At Auto Glossify, we are committed to providing high-quality educational resources to help you develop your car detailing skills. Please read our Return and Refund Policy carefully before making a purchase.

1. Digital Products

Auto Glossify sells digital products, including online courses, masterclasses, educational guides, and downloadable materials related to automotive detailing.

Due to the digital nature of our products, all sales are generally final once the digital content has been delivered or access has been granted, except where a refund is required by applicable law or where an exception outlined below applies.

2. Refund Eligibility

You may be eligible for a refund in the following circumstances:

• Duplicate purchases: You accidentally purchased the same product more than once.
• Technical issues: You are unable to access your purchased product due to a technical issue on our end that we cannot resolve within a reasonable time.
• Incorrect product delivery: You received a product different from the one described or purchased.
• Other exceptional circumstances:We may review refund requests on a case-by-case basis.

To request a refund, please contact us with your order number and a description of the issue.

3. Non-Refundable Purchases

Refunds will generally not be provided in the following circumstances:

• You changed your mind after purchasing a digital product.
• You purchased the wrong product or failed to review the product description before ordering.
• You lack the necessary device, software, or internet connection to access the content.
• You have already accessed or downloaded the digital content, except where a refund is required by applicable law.
• You are dissatisfied with the results achieved by applying the educational techniques provided in a course or guide.

These exclusions do not affect any mandatory consumer rights you may have under applicable law.

4. How to Request a Refund

To submit a refund request, contact our customer support team at [your support email] and include:

• Your order number.
• The email address used for your purchase.
• The reason for your request.
• Any relevant screenshots or supporting information, if applicable.

We aim to review refund requests within 3–5 business days and will notify you of our decision by email.

5. Approved Refunds

If your refund is approved, the refund will be issued to your original payment method whenever possible.

Depending on your payment provider and financial institution, it may take 5–10 business days for the funds to appear in your account.

Where applicable law grants you a right to a refund, the refund will be processed in accordance with the relevant legal requirements.

6. Consumer Rights

Nothing in this policy excludes, restricts, or replaces any consumer rights that cannot legally be waived or limited.

For customers in the European Union and other jurisdictions with mandatory consumer protection laws, statutory rights may apply to digital content, including rules concerning withdrawal, conformity, and remedies for defective or inaccessible products.

Where legally permitted, the right of withdrawal for digital content may be lost once performance begins if the customer has given the required prior express consent and acknowledgment.

7. Contact Us

If you have any questions about this Return and Refund Policy or need assistance with an order, please contact:

Store: Auto Glossify
Email: support@autoglossify.com
Website: autoglossify.com

We are committed to reviewing customer concerns fairly and providing assistance whenever possible.